We are committed to providing a high quality legal service to all of our clients. When something goes wrong, we will need you to tell us about it. This will help us to improve our standards.
OUR COMPLAINTS PROCEDURE
We will consider your complaint if it is made before 6 months after Cycle Legal ceased acting for you. If you have a complaint, please first discuss the matter with the person handling your claim to see if the complaint can be resolved. If you are unable to resolve the matter, please contact Kevin O'Sullivan, the Client Care Manager at this firm.
WHAT WILL HAPPEN NEXT
- We will send you an acknowledgment letter within two days and record your complaint in our central register and open a file for your complaint.
- We may ask you to confirm or explain the details of your complaint, or invite you to a meeting if we consider that it would help to achieve a prompt resolution to your complaint.
- We will aim to send you a detailed reply to your complaint within 28 days of receiving your complaint.
- If you remain dissatisfied, you can refer your complaint directly to the Legal Ombudsman. Their telephone number is 0300 555 0333 and the address is:
PO Box 6806
The time limit for referring your complaint to the Legal Ombudsman is 6 months from the date that you receive our response to your complaint.
4 January 2016
Cycle Legal Solicitors is a Firm authorised and regulated by the Solicitors Regulation Authority. SRA Number 626218